Privacy Policy for Conveniently Active
Introduction
At Conveniently Active, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal and sensitive information, in accordance with the Privacy Act 1988and the Australian Privacy Principles (APPs). As an accredited exercise physiology clinic, we understand the importance of safeguarding your personal health information and are dedicated to ensuring its confidentiality.
By using our website or engaging with our services, you agree to the collection and use of your information as described in this policy.
What Information Do We Collect?
We collect two types of information:
- Personal Information: This includes information such as your name, contact details (email, phone number, address), date of birth, and emergency contact details.
- Sensitive Information: As part of our health services, we may collect sensitive health information related to your medical history, treatment plans, exercise programs, and progress. This information is essential for us to provide you with the highest standard of care and to tailor our services to your individual needs.
We collect your personal and sensitive information in the following ways:
- Directly from you: Information is collected when you provide it through our website, phone calls, emails, appointment bookings, or during consultations and assessments with our accredited exercise physiologists.
- Third Parties: We may collect personal information from third parties such as your healthcare provider, specialist referrals, or medical professionals, only with your consent.
Why Do We Collect Your Information?
We collect and use your personal and sensitive information for the following purposes:
- To provide you with exercise physiology services, including assessments, tailored exercise programs, and progress monitoring.
- To communicate with you regarding appointments, updates, and program progress.
- To manage our clinic’s operations, including billing, insurance claims, and medical record-keeping.
- To comply with legal and regulatory requirements.
We take the protection of your personal and sensitive information seriously. We implement reasonable security measures to safeguard your information from unauthorised access, disclosure, alteration, and destruction. These measures include:
- Secure storage of physical and electronic records.
- Password protection for online accounts and databases.
- Restricting access to personal and sensitive information to authorised personnel only.
Sharing Your InformationWe respect your privacy and will not disclose your personal or sensitive information to third parties without your explicit consent, except in the following cases:
- Health Providers: With your consent, we may share your information with other healthcare providers, specialists, or medical professionals involved in your care to ensure comprehensive treatment.
- Legal Requirements: We may disclose your information if required by law, such as compliance with court orders, subpoenas, or legal investigations.
- Government Agencies: In certain situations, we may be required to provide information to government agencies or regulatory bodies, such as the Department of Veterans’ Affairs (DVA) or for Medicare claims.
You have the right to request access to your personal and sensitive information held by us. If the information is incorrect, outdated, or incomplete, you may request that we update or correct it. We will respond to such requests in accordance with the Australian Privacy Principles.
If you wish to access or correct your information, please contact us at:
Cookies and Website Analytics
Our website uses cookies and other tracking technologies to improve user experience, track website usage, and gather analytics. These cookies may collect information such as your IP address, browser type, pages visited, and the time spent on our website. This data is used to enhance the performance and functionality of our website. You can adjust your browser settings to refuse cookies, but this may affect your experience on our website.
Retention of Your Information
We will retain your personal and sensitive information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Under Australian Privacy Law, you have the right to:
- Access: Request access to the personal and sensitive information we hold about you.
- Correct: Request that we correct any inaccurate or incomplete information.
- Delete: Request that we delete your personal information in certain circumstances, such as when it is no longer needed for the purposes for which it was collected.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will indicate the date the policy was last updated. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about your privacy or how we handle your personal information, please contact us:
